NEJČASTĚJŠÍ DOTAZY

Frequently asked questions

The item I want is sold out. Is there anything I can do?


We do have a seasonal designs in limited quantities only. Please make sure to purchase your dress of your liking before it sells out as we may not guarantee it will ever be in stock again. If you missed it and your favorite item is sold out, please drop us a message at team@kaftanlicious.com and we'll see if we can help.




Do you charge VAT?


All prices displayed are inclusive of VAT (Value Added Tax.) You will not be charged at checkout.




How long it will take to receive my order?


We do our best to process purchases placed during normal business hours within 1-2 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship. Average shipping times: FREE SHIPPING: Standard (Ground) - ETA 5-10 Business Days




What happens if my package gets lost?


Please email us at team@kaftanlicious.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.




What's the best way to contact you?


You can always reach to us at team@kaftanlicious.com, whether you have a question regarding shipping, exchange, returns or you just wanna say hi! We strive to respond to your inquiry within one business day. And we'd love to hear from you, truly. You love your dress? Drop us a message! We're always beyond excited to hear or see pictures on you!




I have questions or feedback regarding my order.


Our kaftans are meant to be made for your perfection. To make you feel the best version of yourself. If you're not happy with anything about them, we're here to hear your voice. Help us to get better and satisfy your needs 100%.